The Citizens Affairs Unit is an administrative body concerned with providing services and responding to citizens’ inquiries and problems in various issues related to government services or public institutions. The main goal of this unit is to facilitate communication between citizens and government departments or stakeholders, and work to resolve complaints or meet citizens’ needs effectively.

The tasks of the Citizens Affairs Unit usually include:

1. Receiving complaints and suggestions: Handling citizens’ complaints about government services or procedures.

2. Assisting them with government procedures: Providing support and guidance on how to submit applications or complete official procedures. 

3. Improving quality: collecting citizens’ opinions to improve government services and develop performance.

4. Emergency Response: In some cases, the unit may deal with emergency issues or special situations such as disasters or crises.

 The Citizens Affairs Unit contributes to enhancing communication and transparency between the government and society, and is considered an essential channel for improving the level of service provided to citizens